Category: Common Fixes

Whether its a hacked site or a lost password, you may find that you are locked out of your WordPress Admin control panel. If you’ve forgotten your password or don’t have access to the email address that the “Lost your password?” link sends to, you still have one more option to access it. Through the database!  WordPress’ database stores all WordPress username, encrypted passwords, and the user’s email address and thus can be edited through a database client like phpMyAdmin. In this tutorial, we’ll be showing you how to edit the email address and change your user’s password.

What is the Gmail Blacklist?

As one of the most trusted email providers, Google keeps top-notch security by maintaining their own blacklist and security information. With the numerous users the company provides email accounts to, there is an overwhelming amount of data that Google can scrutinize for spam or malicious emails. By gathering this valuable information, rules are created to filter problem content. These rules are highly sophisticated, and as this data is compiled, specific IP addresses are flagged and sorted into what is called a blacklist.

You may have noticed, when transferring a website, that the URL is still stuck on the old site even though you have changed the virtual host file to reflect the new domain name. Or you may see the URL entirely greyed out in your WordPress portal. This mismatch can happen if you can’t change the URL within WordPress to reflect the new site name. In this tutorial, we will show you how to change the URL through the database.

Protecting Your Server From Spamming

Spamming is a serious issue for your business and can take a toll on your time and resources to fix. The best way to solve this problem, of course, is to never have it in the first place. The number one way to help prevent spamming is to ensure all CMS’s (like WordPress, Joomla, and Drupal) including themes, plugins are up-to-date on your VPS server or Dedicated server. This may sound too simple, but there are innumerable times when an outdated plugin allows hackers to destroy an otherwise secure domain.

This tutorial is intended to do two things: to expand on the Cron Troubleshooting article; and to give an overview of a simple scripting concept that uses the creation of a file as a flag to signify something is running. This is primarily useful when you need to run something continuously, but not more than one copy at a time. You can create a file as a flag to check if a job is already running, , and in turn, check for that flag before taking further action.

We have collected some of the most common questions that customers ask about our Managed WordPress Hosting platform and housed them in one place.

When connecting to a server, many aspects  can cause your connection to not complete correctly. Here are some aspects to check before jumping to conclusions.

If you use multiple aliases ( previously called parked domains) within a cPanel account, you may find yourself wanting to change the main domain used for the cPanel account containing these domains. Wanting to change the primary domain in cPanel is desirable for multiple reasons and many times occurs when the site in use switches from one TLD to another (i.e., .net to .com). You may desire to change this if the name of your company or site changes.

Cron is a service for Linux servers that automatically executes scheduled commands. A cron job can be a series of shell commands, scripts, or other programs. Cron tasks or jobs can perform a variety of functions and once ran can send out an e-mail message to inform you of its completion or errors. If you receive an error, there are many ways to troubleshoot the cron task.  Use this article for troubleshooting assistance or a tutorial on the basics of cron jobs. If you would like to learn more about creating a cron job check out our Knowledge Base tutorials on the subject.

Remote Desktop Protocol (or RDP) is the most common method of gaining administrative access to a Windows server. RDP is available on all versions of Windows server and a client (called Remote Desktop Connection) is included with all versions of Windows desktop operating systems. Clients are also available for Macintosh operating systems from Microsoft in the iTunes store and for Linux desktops with applications like FreeRDP. Connecting to your server via RDP allows you full control of the server desktop environment, just as if you were sitting in front of the server’s monitor and keyboard. Depending on your permissions and settings, you can copy and delete files, change file permissions or settings, and even print documents from the server.